Frequently Asked Questions

Right now our company does residential house cleaning and carpet cleaning, but we are looking to expand to provide commercial services in the near future.

Yes, we do both! We have a moving clean package that is separate to our recurring packages. Feel free to contact us about our Moving Spotless Express Package!

Each client is welcome to schedule daily, weekly, biweekly, or monthly cleanings. And then if it is just to schedule a one-time clean then we have some questions about whether this is a party clean, a moving clean, or a random clean since we have the ability to do all three options. And don't forget to ask about our carpet cleaning services!

In the event that your scheduled cleaning falls on a holiday, then we can either reschedule this appointment for the day before or the day after regular cleaning time. If it happens, and we have available booking time then we are happy to work on holidays at an additional charge.

We do provide holiday cleaning services at an additional charge of 36%.

Clients are allowed to be in the house while the company is cleaning, but we do ask that client remain in a separate area or room of the house during service time.

Currently we offer interior cleaning, but we are looking forward to being able to offer exterior cleaning in the near future.

Yes, we clean out both! These are a part of our Clean Express Package Add-ons. Let us know if you need to make an appointment to add this additional job task to your regular cleaning.

Here at Clean Express we do residential house cleaning and carpet cleaning. This does not include detailing cars. Let us know if you are interested in getting an appointment for our residential services.

Our company works in teams, and any tips that are given for our services will be split accordingly between the team that worked on your house.

Yes, we have a Tidee Clean Help Package that includes these daily chores. Just let us know if you need to make an appointment to schedule you in for these to be a part of your regular cleaning days.

It is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive, and set it again when we leave. We'll also need a house key if needed to access the job.

Miscellaneous projects are welcome. It depends on the project; we provide Clean Express Package Add-ons that are service job tasks that can be added to the packages we provide. Simply email or call us with your special requests so we can give you the best rate and budget them in our next scheduled cleaning.

Our company is a residential house cleaning and carpet cleaning company. We don't offer gardening indoor or outdoor landscaping services.

Currently we offer interior cleaning services, but we look forward to adding exterior cleaning services in the future.

No, pets must be either caged, or put outside, we do not have pet sitting services, so they are to be out of the way to ensure the best cleaning procedures and for safety reasons. 

We ask that children stay in a separate room to the one that is in the process of being cleaned to ensure the best cleaning procedures and for safety reasons.

Paying with a credit/debit card, is secure and preferred and leaves an accounting trail for your records. This enables the client to take house cleaning as a deductible expense for taxes. We can keep a credit card on file and just charge each cleaning after you've approved of our work.

We aim to please. If for any reason, at any time you are not 100% completely satisfied, please call us immediately at 228-369-7842 and we will do everything in our power to resolve your concerns or refund your cleaning fee.

Here at Clean Express we protect the privacy of our clients, their lifestyle, habits, home, and business to remain confidential, not to be shared or sold to third parties as part of our privacy policy and nondisclosure agreements. No matter how messy!

Yes, there is a one-time discount for both the client and third party for the referral. We present referral coupons in our invoice package. This coupon must be presented upon arrival to house cleaning of the referral in order to redeem discount with both names written clearly and legible.